Refund Policy

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

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Faulty or damaged products

If your product is faulty, damaged or not as described, please contact us with your order number and a description or photos of the problem. We may need to test the item or refer it to the manufacturer. Depending on the fault, we will repair, replace or refund the item in line with the Australian Consumer Law.

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Change of mind

We are happy to consider change-of-mind returns within 7 days of purchase, provided the item is unused, undamaged and in its original, unopened packaging with all accessories and proof of purchase. Change-of-mind returns after 7 days, or items reported as "not wanted" or "incorrectly ordered", may attract a restocking fee of up to 30% of the purchase price. Customers are responsible for return shipping costs on change-of-mind returns.

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Items that cannot be returned for change of mind

• Special-order or custom-ordered items

• Items that have been installed, opened, configured or used

• Hard drives and storage devices that have been opened (for data security reasons)

• Cables cut to length

• Software, licences and subscriptions once activated

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How to request a return

Step 1: Contact us at sales@degate.com.au or 03 9311 1782 with your order number.

Step 2: We will confirm whether the return is approved and give you return instructions.

Step 3: Send or bring the item back to 253A Barkly Street, Footscray VIC 3011, with proof of purchase.

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Refunds

Approved refunds are made to the original payment method, usually within 5–10 business days after we receive and inspect the item. Original shipping charges are not refundable unless the item was faulty or sent in error.

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Installation services

Installation and labour charges are refundable only where required under the Australian Consumer Law. If you are unhappy with our workmanship, please contact us so we can inspect and fix the issue.