Shipping Policy

Where we deliver

We deliver to addresses across Australia. We do not currently ship internationally.

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Processing time

In-stock orders are usually dispatched within 1–2 business days of payment. If an item is out of stock or a special order, we will contact you with an estimated dispatch date before sending.

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Delivery time

Delivery times depend on your location and the carrier. As a guide, metro Melbourne orders usually arrive within 1–3 business days and other areas within 2–7 business days after dispatch. These are estimates only and delays outside our control can occur.

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Shipping costs

Shipping costs are calculated at checkout based on the size, weight and destination of your order. Any free-shipping offers will be shown at checkout.

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Click & Collect

You can choose free pick-up from our store at 253A Barkly Street, Footscray VIC 3011. We will notify you when your order is ready. Please bring your order confirmation and photo ID.

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Tracking

Once your order has been dispatched, we will email you a tracking number where available.

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Receiving your order

Please check your delivery as soon as it arrives. If anything is missing or damaged in transit, contact us within 7 days of receipt with your order number and photos of the packaging and product so we can arrange a replacement or lodge a carrier claim.

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Address details

Please make sure your delivery address is correct. We are not responsible for orders delivered to an incorrect address provided by the customer. Additional charges may apply for re-delivery.

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Installation

Products bought online are supplied for delivery or pick-up only. Professional installation is available by quote — please contact us to book.

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Contact

Phone: 03 9311 1782 | Email: sales@degate.com.au