Terms & Conditions

These Terms & Conditions apply to your use of this website and to all products and services supplied by De Gates Visions ("we", "us", "our"). By using our website, placing an order or accepting a quote, you agree to these terms.

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1. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these terms excludes, restricts or modifies any right or remedy you have under the ACL or any other law that cannot be excluded.

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2. Products and pricing

All prices are in Australian dollars (AUD) and include GST unless stated otherwise. We make every effort to display accurate product descriptions, images and prices, but errors may occur. If a product is incorrectly priced, we may contact you before processing your order and you may cancel for a full refund. Prices and availability may change without notice.

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3. Orders and payment

An order is accepted once payment has been received and we have confirmed it. We may decline or cancel an order (with a full refund) if a product is unavailable, if there is a pricing error or if we suspect fraud. Full payment is required before goods are dispatched or collected.

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4. Quotes and installation

Installation quotes are valid for 30 days from the date of issue. Installation work is carried out by appropriately licensed technicians. Deposits and progress payments are set out in each quote. Quoted prices are based on the information available at the time of quoting; additional work requested by the customer or caused by unforeseen site conditions will be agreed with you before it is carried out.

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5. Ownership and risk

Ownership of goods remains with De Gates Visions until full payment has been received. Risk passes to you once goods are delivered or collected.

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6. Warranty

Products are covered by the manufacturer's warranty and your rights under the ACL. Installation workmanship is covered for 12 months from the completion date. Warranty does not cover damage caused by misuse, accident, power surges, lightning, water, unauthorised modification or repairs, or normal wear and tear. If a reported fault is found not to be caused by our products or workmanship, a service fee may apply.

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7. Returns

Returns and refunds are handled under our Refund Policy.

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8. Customer responsibilities

You are responsible for using security products lawfully, including complying with Victorian and Australian laws on surveillance, recording and privacy. You are responsible for keeping your system passwords and codes secure.

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9. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss, including loss of profit, loss of data or loss arising from theft or break-in. Where our liability for a failure to comply with a consumer guarantee can be limited, it is limited to repairing or replacing the goods, or supplying the services again, or paying the cost of doing so.

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10. Website use

All content on this website, including text, images and logos, belongs to De Gates Visions or its licensors and may not be copied without permission. Product names and trademarks belong to their respective owners.

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11. Governing law

These terms are governed by the laws of Victoria, Australia.

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12. Contact

De Gates Visions, 253A Barkly Street, Footscray VIC 3011

Phone: 03 9311 1782 | Email: sales@degate.com.au